Official Contacts

On this page you can find the official contacts on relevant institutions.

Ministry of the Interior’s offices

Client Centre

On this page, you will find information about the client centre, including contact details for the hotline and the rules for each line.

The price of a call to the Client Centre corresponds to the standard rate according to your telephone operator’s tariff.

Client Centre for Providing Information to Foreigners – Information line to communicate the reference number and the status of the application

Option No. 0

You can call the Information line to communicate the reference number and the status of the application:

• if you want to know the reference number of your application,
• if you want to check the status of your application.

Načítavání obsahu

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Client Centre for Providing Information to Foreigners – Appointment line

Option No. 1

You can call the Appointment line:

• if you need to book an appointment at one of the Ministry of the Interior offices.

You can find the list of agendas that you can only book through the Client Centre for Providing Information to Foreigners in the section Individual Agendas and How to Book Them.

Načítavání obsahu

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Client Centre for Providing Information to Foreigners – Information line for providing general information on residence matters

Option No. 2

You can call the Information line for providing general information on residence matters in the following cases:

• If you have a general question about immigration matters.
• If you need to find out what documents to submit together with your application.
• If you are not sure how to proceed with residency matters or which office to visit.

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Information Line on Temporary Protection

What is the purpose of Information Line on Temporary Protection?

• To provide general information on temporary protection.
• It does not provide information on non-residential matters (e.g. information on humanitarian allowances etc.).

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Diagram of utilization of the Client Centre for Providing Information to Foreigners

FREQUENTLY ASKED QUESTIONS ABOUT RESIDENCE IN THE CZECH REPUBLIC

LEGAL OR OTHER ADVICE DURING MY STAY IN THE CZECH REPUBLIC

LABOUR LAW IN THE CZECH REPUBLIC

FREQUENTLY ASKED QUESTIONS ABOUT RESIDENCE IN THE CZECH REPUBLIC

In the section Need advice you will find:

• detailed guides,
• answers to the most frequently asked questions about your stay.

If you do not find the answer to your question in this section, please contact the Client Centre for Providing Information to Foreigners.

You can find the most frequently asked questions about temporary protection in the Temporary Protection FAQ section. In the Temporary Protection section, you will also find chatbot to answer basic questions about this visa.

LEGAL OR OTHER ADVICE DURING MY STAY IN THE CZECH REPUBLIC

If you have a question of a complex legal nature that requires a comprehensive solution and assistance, you can contact Integration Centres or NGOs.

In addition to legal and social counselling, Integration Centres also provide educational courses, assistance in contacting the authorities or help in an emergency. You can find them at the following links:

• regions South Bohemia, Karlovarský, Vysočina, Liberecký, Moravskoslezský, Olomoucký, Pardubický, Plzeňský, Central Bohemia, Zlínský: SPRÁVA UPRCHLICKÝCH ZAŘÍZENÍ MV (integracnicentra.cz)
• South Moravia region: https://www.cizincijmk.cz/
• Ústecký region: http://www.centrumcizincu.cz/
• Královehradecký region: Integrační centrum pro cizince Hradec Králové (cizincihradec.cz)
• Prague: Integrační centrum Praha (icpraha.com)

More non-profit organisations providing counselling to foreigners can be found here.

LABOUR LAW IN THE CZECH REPUBLIC

Each country has different laws relating to employment. What are the basics you need to know about working in the Czech Republic?

• Every employee must have a contract.

A contract must be in writing. Sign it with your future employer and get one signed original. The contract must contain the type of work, the starting date and the place of work.

What other information I need to know when signing a contract?

1. Until when is contract concluded?
2. How long the trial period lasts (during the trial period you can terminate the employment relationship without explanation, just as your employer can can terminate the employment relationship without explanation as well)?
3. Is the job full-time or part-time?

• As an employee, you are entitled to holiday, sick pay and care for a family member.

If you work full-time, you are legally entitled to at least 160 hours (20 days) of paid leave per year.

If you are sick, see your general doctor and you will be entitled to sick pay (partial wage replacement).

You also have the right to stay at home with your child under 10 if they are sick with partial wage replacement.

• If you want to terminate your employment, be sure to give notice and comply with your notice period.

The notice must always be in writing and given to the other party. The notice period is two months and starts on the first day of the month after you give your notice.

After the end of your trial period, you cannot be fired without giving a reason. The law gives only a few reasons why they can fire you, for example, if you failed to perform or breached your duties.

• If your employer does not comply with the Labour Code, you have the right to contact the designated authorities.

You can contact the State Labour Inspection Office or the Regional Labour Inspectorate, whose local jurisdiction is governed by the place where the work is performed. You can also file a complaint electronically here.

The Regional Labour Inspectorate will also provide you with the necessary information and advice on the protection of labour relations and employment free of charge. You can find more information here.

For more information on labour law in the Czech Republic, visit the following links:

• Refugee Info Czechia
• Useful information for citizens of Ukraine working in the Czech Republic